We take pride in our work. We aim to provide excellent customer satisfaction. If you have any concerns or problems, please contact us as soon as possible.
Our shipping times can range between 10-15 business days. Our craft kits typically ship within 3-5 days. If you have a specific deadline please contact us to ensure we can meet that date
It is my wish that no item is damaged. In the case that it is, you are protected. Most items are sent either priority mail or parcel select which offers insurance of up to $50. If your item is damaged in shipment, please save the box, and ALL of the packing materials so that it may be inspected by the carrier. You will have the choice of either receiving a refund or a replacement item. If you request a refund, contact me within 3 days of receiving your wreath to be eligible. If a refund is requested, I will require that the item is returned.
***Unfortunately, I will NOT refund any money for an item once you have received it and it has been in your possession for three days or more.***
Custom Orders and Monograms
There will be no refunds on custom orders or wreaths/ door hanger monograms as these items are specific to the customer who purchased it. If your custom or monogram item is damaged via shipping, please contact me within 24 hours of receipt. In addition, please provide pictures of the damage, shipping box, and shipping label. An insurance claim will be filed and I will be happy to provide either a refund or a replacement item. If a refund is requested, I will require a return of the original item.
Non Custom, Every Day Items
We do not accept returns in situations where there are no damages or errors on our part.
If your item is lost by the carrier, please contact me as soon as possible. I will be happy to work with you and the carrier to recover your item and provide options to resolve the issue.
From time to time ( especially during peak volume times such as holidays), the time frame provided by the post office for Priority ( 1-3 business days) Parcel Select (2-9 days) or Fed EX Home ( varies) is delayed or their tracking is not updated in a timely manner due to reasons outside of my control. If your package is not received within the timeframe listed on your tracking, please contact me. I will contact USPS on your behalf and request a case be opened to locate your package and update the tracking. As of 8/12/15, I am unable to provide a refund of the shipping cost due to delays caused by the carrier responsible for delivering your package.
Be sure to provide the correct shipping address.Simply Adorable Creations is not responsible for packages not received if the wrong address is provided.